FAQ

HOLIDAY ORDERS: on-line orders should be placed no later than 5:00 PM PST on Friday, December 6th, 2019 for customers based in Eastern Canada or anywhere in the United States to arrive for Christmas. Please note that our free shipping (on purchases of $75+) is regular/standard shipping (and not expedited), so please be mindful of timing in the busy postal season. Thank you!

Where can I buy ONYX Bodywear? 
We currently sell our products on-line on this website. Buying is easy as one size fist most (XS-XXL+) for all of our garments and accessories. We have a secure, encrypted fast website check-out system and orders ship within 2-3 business days.

Also select products are available at the following stores: 
Forever Yours Lingerie in Langley, BC
Your Open Closet in Vancouver, BC
Queen Bee Boudoir at The Hive Home and Gifts in Squamish, BC
HUSH Lingerie & More in Edmonton, AB
Sedaz Lingerie in Smithers, BC

And sold on-line at Bonjibon bonjibon.com 

Where can I try on ONYX Bodywear?
Select products are available at the following shops: 
Forever Yours Lingerie in Langley, BC
Your Open Closet in Vancouver, BC
Queen Bee Boudoir at The Hive Home and Gifts in Squamish, BC
HUSH Lingerie & More in Edmonton, AB
Sedaz Lingerie in Smithers, BC

Fitting sessions with a group can be booked directly with ONYX Bodywear to try the complete collection of garments and accessories, so please contact us info@onyxbodywear.com to inquire.

Do you sell wholesale?
Yes!  Please contact info@onyxbodywear.com for information and pricing.

How do I know my size?
Sizing is easy--our garment collection is designed so that one size fits most, ranging from XS-XXL+, and are fully adjustable for comfort and the perfect fit. Each product listing on this website details the sizing measurements from minimum to maximum, including stretch. 

What if my size is outside the sizing measurement range you specify for the product I want?
We’re happy to make a custom order, so please get in touch with us via e-mail at info@onyxbodywear.com for details. 

How can I pay for my order on this website?
You can purchase your ONYX Bodywear product using our website checkout system, which accepts Visa, Mastercard, and American Express debit and credit cards. Prices are provided in Canadian dollars. 

Where do you ship?
We currently ship packages to Canada and the United States, using Canada Post Expedited (regular) shipping. Free shipping is available for orders of $75 CAD or greater before taxes (does not include promo codes). If you require a rush order, please contact us via e-mail for more information and rates at info@onyxbodywear.com and we'll make it happen! 

Also, discreet shipping is available upon request so please e-mail us at info@onyxbodywear.com with your order number and request. 

I see you’re based in Vancouver, Canada. Can I do a local pickup?
Absolutely, but please get in touch with us at info@onyxbodywear.com to request this option before ordering.

How long will it take for my order to arrive?
We normally ship orders within 2-3 business days. Packages arrive anywhere from 2-10 days after they are shipped (regular/standard shipping with tracking) depending on the destination. Local Vancouver orders arrive in 2-3 days.

We recommend at least two weeks lead time for orders outside of Canada. Please note that packages may have additional delays at customs if you are ordering from the United States. Regular/standard shipping or free shipping for orders of $75+ to the US does not include tracking. If you require a rush order, please contact us via e-mail for more information and rates at info@onyxbodywear.com and we'll make it happen! 

Do you make all of your own products?
We design, sew and produce all of our products in-house. All products are designed and made in Vancouver and Edmonton. Our products are typically handmade to order, but we also pre-make stock of our popular styles! 

Know that when you purchase ONYX Bodywear you are supporting a female-led small business that stands by what we make and create. We are sex positive and body positive and believe being and feeling sexy is GOOD and FUN!

What kind of materials do you use?
We use a high-quality, durable woven black stretch strapping for our cage bras, harnesses, and garters. It is sateen on the outside and soft on the inside, so it is comfortable on your skin. We use high quality clasps and all metal hardware (rings, hooks, etc.) in our products. Some feature materials used in one of our chokers is black stretch lace.

How do I care for my garment?
Handwash your garment in cold water or machine wash with cold water on a delicate cycle with light detergent. Hang to dry and store. Fabric softeners or bleach are not recommended. 

Do you accept returns? 
Please e-mail us at info@onyxbodywear.com within 14 days of delivery for a return or exchange and we will advise you of the next steps. Please see our Return Policy for details. 

Any other questions? Please get in touch with us via e-mail at info@onyxbodywear.com.

Thank you for your support!