FAQ
When you purchase ONYX Bodywear you are supporting a passionate, female-led independent small business that stands by what we make and create. We love what we do and know you will, too! ♥️
Please contact us via e-mail at info@onyxbodywear.com with any questions that are not answered below.
Please include your order number related to any queries on order status or other requests like rush shipping.
Studio Closures
November 11th, 2024 - Remembrance Day
December 20th-30th - Winter Break
Orders can be received, but won't be shipped during these dates. Thank you! 🫶
Where can I buy ONYX Bodywear? 🛍️
We sell our products on this website powered by Shopify. We have a secure, encrypted and fast website check-out system. Orders are processed and shipped within 2-3 business days.
Select ONYX Bodywear products are available at the following retailers:
Canada
Forever Yours Lingerie in Burnaby & Langley, BC
Queen Bee Boudoir in Squamish, BC
Womyn's Ware in Vancouver, BC
Lady Lux Design in Ottawa and area, ON
United States
Her UnderThings in Albany, New York
International
Misty in Reykjavík, Iceland
Where can I try on ONYX Bodywear? 👋
Select products are available at the retail stores as listed above. We also participate in events, like trade shows or markets, so visit our homepage or subscribe to our e-updates for showings.
Do you sell wholesale? ✅
Yes, we sell wholesale! Please contact info@onyxbodywear.com for information and pricing. We'd love to have you as a wholesale client, the perks for you are awesome! ❤️
How do I know my size? 📏
Sizing is easy! Our products are designed one-size fits most ranging from XS-XXL+ (North American sizing) because key straps on our products are made fully adjustable for comfort and optimum fit.
If you're unsure of sizing, each product listing on our website details the measurements in centimetres from minimum to maximum and maximum (with stretch).
What if my size is outside the measurement range you specify for the product I want? 🙌
Please contact us via e-mail at info@onyxbodywear.com or DM. We can make a custom size (at no up-charge!), so please get in touch via e-mail with your questions. We also do custom orders for colours, etc. but they are at an additional cost.
Where do you ship? How much does shipping cost? ✉️
Free tracked shipping is available for orders within Canada and the US for order over $100+ CAD (after discounts). Free shipping is available for international orders of $175+ CAD or more (after discounts).
Shipping rates are calculated at check-out and vary depending on the shipment method you have selected.
Note: if you want tracking for packages to the US or International destinations, please select tracked packet options.
If you require a rush order, please contact us via e-mail for more information and rates at info@onyxbodywear.com and we'll do our best to make it happen! Please note that additional fees apply.
Also, discreet shipping is available upon request, so please e-mail us at info@onyxbodywear.com with your order number and request.
All of our shipping materials and packaging are recyclable. ♻️
How long will it take for my order to arrive? ⏱️
We generally ship orders within 2-3 business days. Packages arrive anywhere from 2-10 days (Canada and the US) after they are shipped (regular/standard shipping) depending on the destination.
Local Vancouver orders arrive in 2-3 business days and within Canada 5-10 business days. The arrival of your package also varies depending on the shipment method you have selected. Orders outside of North America can take up to 4-6 weeks depending on the destination (however, we've found EU destinations to be very quick!).
If you require a rush order, please contact us via e-mail for more information and rates at info@onyxbodywear.com and we'll make it happen. Please note that additional fees apply for expedited rates.
How can I pay for my order on this website? 💵
You can purchase your ONYX Bodywear product(s) using our secure, encrypted website checkout system powered by Shopify. Prices are in Canadian dollars.
What kind of materials do you use? 🧵
We use a high-quality, durable, woven black stretch strapping (similar to bra straps) for our cage bras, harnesses, and garters. It is sateen on the outside and soft on the inside, so it is comfortable on your skin with no chafing.
We use robust clasps and all metal hardware (rings, hooks, etc.) in our products. The metal is nylon coated and hypoallergenic.
All of our products are ethically made and using vegan materials.
Do you make all of your own products? ✂️
We design, sew and produce all of our products in Canada in Vancouver, British Columbia and Edmonton, Alberta.
Our products are handmade to order (so there is limited to no wastage).
How do I care for my product? 🧼
Handwash your product in cold water or machine wash with cold water on a delicate cycle with light detergent. Hang to dry and store. Fabric softeners or bleach are not recommended.
Do you accept returns? 🫶
We know you will LOVE our products, but sometimes what you purchase on-line isn't quite what you thought it would be. Items can be returned if you contact us within 14 calendar days of delivery. Please see our Return Policy for complete details.
Any other questions? Please get in touch with us via e-mail at info@onyxbodywear.com.
Thank you for your support!