Where can I buy ONYX Bodywear?
We currently sell our products on-line on this website. Buying is easy as one size fist most (XS-XXL) for all of our garments and almost all accessories. We have a secure, encrypted fast website check-out system. Select garments are available for purchase at Your Open Closet retail store in Vancouver, BC. They are the Diamond cage bra and the Lacy and Mosaic harness.
How can I pay for my order?
You can purchase your ONYX Bodywear product using our website checkout system, which accepts Visa, Mastercard, and American Express debit and credit cards. Prices are provided in Canadian dollars.
Where do you ship?
We currently ship packages to Canada and the United States, using Canada Post Expedited (regular) shipping. If you require a rush order, please contact us via e-mail for more information and rates at firstname.lastname@example.org and we'll do our best to make it happen!
I see you’re based in Vancouver, Canada. Can I do a local pickup?
Absolutely, but please get in touch with us at email@example.com to request this option before ordering.
How long will it take for my order to arrive?
We try to ship orders within 2-3 business days. Packages arrive anywhere from 2-10 days after they are shipped (regular/standard shipping with tracking) depending on the destination. Local Vancouver orders arrive in 2-3 days. We recommend at least two weeks lead time for orders. Please note that packages may have additional delays at customs if you are ordering from the United States. If you require a rush order, please contact us via e-mail for more information and rates at firstname.lastname@example.org and we'll do our best to make it happen!
Do you make all of your own garments?
We design, sew and produce all of our garments in-house. Our products are typically handmade to order, but stock is prepared for our popular designs.
How do I know my size?
Sizing is easy--our garment collection is designed so that one size fits most, ranging from XS-XXL, and are fully adjustable for comfort and the perfect fit. Each product listing on this website details the sizing measurements from minimum to maximum, including stretch.
What if my size is outside the sizing measurement range you specify for the product I want?
We’re happy to make a custom order, so please get in touch with us via e-mail at email@example.com for details.
What kind of materials do you use?
We use a high-quality, durable woven black stretch strapping for our garments. It is sateen on the outside and soft on the inside, so it is comfortable on your skin. We use robust clasps and quality all metal hardware (rings, hooks, etc.) in our products. Some feature materials used in our products include lace or vinyl-type material.
How do I care for my garment?
Handwash your garment in cold water or machine wash with cold water on a delicate cycle with light detergent. Hang to dry and store. Fabric softeners or bleach are not recommended.
Would you make a custom garment by request?
That depends! Please get in touch with us via e-mail at firstname.lastname@example.org to inquire ;)
Do you accept returns?
Please e-mail us at email@example.com within 14 days of delivery for a return or exchange and we will advise you of the next steps. Please see our Return Policy for details.
Any other questions? Please get in touch with us via e-mail at firstname.lastname@example.org.
Thank you for your support!