WE SHIP WORLDWIDE & FREE SHIPPING IN CANADA!
WE SHIP WORLDWIDE & FREE SHIPPING IN CANADA!
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FAQ

Where can I buy ONYX Bodywear? 
We sell our products on this website. Buying is easy as one-size fits most (XS-XXL+) for our products as they are designed fully adjustable. We have a secure, encrypted and fast website check-out system and orders ship within 2-3 business days. 

Select ONYX Bodywear products are available at the following retail stores. Note: closures may be in place due to the Covid-19 pandemic, so please check their website for more information.

Canada: 
Forever Yours Lingerie in Langley, BC
Your Open Closet in Vancouver, BC
Queen Bee Boudoir at The Hive Home and Gifts in Squamish, BC
HUSH Lingerie & More in Edmonton, AB
Sedaz Lingerie in Smithers, BC

United States:
Lush Intimate Apparel in Coeur d'Alene, Idaho

Outside of North America:
Double Dee's Kenya in Nairobi, Kenya

And sold on-line at Bonjibon bonjibon.com 

Where can I try on ONYX Bodywear?
Select products are available at the following retail shops as listed above. 

We also do the occasional events, like trade shows or markets, so visit our homepage for updates.

Do you sell wholesale?
Yes, we sell wholesale. Please contact info@onyxbodywear.com for information and pricing.

How do I know my size?
Sizing is easy! Our products are designed one-size fits most, ranging from XS-XXL+ as they come fully adjustable for comfort and optimum fit. If you're not sure, each product listing on this website details the sizing measurements from minimum to maximum and maximum with stretch. 

What if my size is outside the sizing measurement range you specify for the product I want?
Please contact us with any questions. We’re happy to make a custom order, so please get in touch with us via e-mail at info@onyxbodywear.com for information!  

Where do you ship? How much does shipping cost?
We ship worldwide! Free tracked shipping is available for orders within Canada. For any orders outside of Canada, free tracked shipping is available for purchases of $125 CAD or more (after discounts). 

Shipping rates are calculated at check-out and vary depending on the shipment method you have selected. Note: if you want tracking for packages to the US, please select tracked packet options. 

If you require a rush order, please contact us via e-mail for more information and rates at info@onyxbodywear.com and we'll do our best to make it happen! Please note that additional fees apply. 

Also, discreet shipping is available upon request, so please e-mail us at info@onyxbodywear.com with your order number and request. 

How long will it take for my order to arrive?
We ship orders within 2-3 business days. Packages arrive anywhere from 2-10 days (Canada and the US) after they are shipped (regular/standard shipping) depending on the destination. Local Vancouver orders arrive in 2-3 business days and within Canada 3-7 business days. The arrival of your package also varies depending on the shipment method you have selected. Orders outside of North America can take up to 4-6 weeks depending on the destination.

Note: there are currently delays at Canada Post due to the Covid-19 pandemic. Packages may have additional delays at customs or borders if you are ordering outside of Canada. 

If you require a rush order, please contact us via e-mail for more information and rates at info@onyxbodywear.com and we'll make it happen! Please note that additional fees apply for expedited rates. 

How can I pay for my order on this website?
You can purchase your ONYX Bodywear product(s) using our secure, encrypted website checkout system powered by Shopify which accepts Visa, Mastercard, and American Express debit and credit cards. Prices are in Canadian dollars. 

What kind of materials do you use?
We use a high-quality, durable, woven black stretch strapping for our cage bras, harnesses, and leg and waist garters. It is sateen on the outside and soft on the inside, so it is comfortable on your skin with no chafing. We use robust clasps and all metal hardware (rings, hooks, etc.) in our products.  The metal is nylon coated and hypoallergenic. Our Lacy choker uses black stretch lace. All of our products are ethically made and vegan. 

Do you make all of your own products?
We design, sew and produce all of our products in Canada (Vancouver, British Columbia and Edmonton, Alberta). Our products are handmade to order (so there is no waste), but we also pre-make stock of our popular styles.

When you purchase ONYX Bodywear you are supporting a passionate, female-led independent small business that stands by what we make and create. We love what we make and know you will, too. 

How do I care for my product?
Handwash your product in cold water or machine wash with cold water on a delicate cycle with light detergent. Hang to dry and store. Fabric softeners or bleach are not recommended. 

Do you accept returns? 
Please e-mail us at info@onyxbodywear.com within 14 days of delivery for a return or exchange and we will advise you of the next steps. Please see our Return Policy for details. 

Any other questions? Please get in touch with us via e-mail at info@onyxbodywear.com.

Thank you for your support!