Free shipping on orders $50+ in Canada and $125+ International
Free shipping on orders $50+ in Canada and $125+ International
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FAQ

When you purchase ONYX Bodywear you are supporting a passionate, female-led independent small business that stands by what we make and create. We love what we make and know you will, too!

Please contact us via e-mail at info@onyxbodywear.com with any questions that are not answered below. Please include your order number related to any queries on order status or other requests like rush shipping. 

SUMMER CLOSURES
Please note the following dates that our studio will be closed. Orders can be received but will not be processed during these dates:
   July 2nd until July 9th, 2021
   August 6th until August 13th, 2021
   August 30th until September 3rd, 2021

We are closed July 1st, 2021 for Canada Day and August 2nd, 2021 for BC Day. 

Where can I buy ONYX Bodywear? 
We sell our products on this website which is powered by Shopify. Buying is easy as one-size fits most for our products as key straps are made fully adjustable. Our products fit sizes XS-XXL+ (North American sizing). We have a secure, encrypted and fast website check-out system. Orders and processed and shipped within 2-3 business days. 

Select ONYX Bodywear products are available at the following retail stores. Note: closures or appointment bookings may be in place due to the COVID-19 pandemic, so please check their individual websites for more information.

Canada: 
Forever Yours Lingerie in Langley, BC
Queen Bee Boudoir at The Hive Home and Gifts in Squamish, BC
Sedaz Lingerie in Smithers, BC
Womyn's Ware in Vancouver, BC 

United States:
Lush Intimate Apparel in Coeur d'Alene, Idaho
Her UnderThings in Albany, New York

Outside of North America:
Double Dee's Kenya in Nairobi, Kenya

Where can I try on ONYX Bodywear?
Select products are available at the retail stores as listed above. 

We also do the occasional events, like trade shows or markets, so visit our homepage for updates. Due to the COVID-19 pandemic we are currently not participating in any events at this time. 

Do you sell wholesale?
Yes, we sell wholesale. Please contact info@onyxbodywear.com for information and pricing.

How do I know my size?
Sizing is easy! Our products are designed one-size fits most, ranging from XS-XXL+, as key straps are made fully adjustable for comfort and optimum fit. If you're unsure, each product listing on this website details the sizing measurements in centimetres from minimum to maximum and maximum (with stretch). 

What if my size is outside the sizing measurement range you specify for the product I want?
Please contact us with any questions. We’re happy to make a custom order, so please get in touch with us via e-mail at info@onyxbodywear.com for information!  

Where do you ship? How much does shipping cost?
Free tracked shipping is available for orders within Canada for order over $50+ CAD (after discounts). Free shipping is available for international orders of $125+ CAD or more (after discounts). 

Shipping rates are calculated at check-out and vary depending on the shipment method you have selected.

Note: if you want tracking for packages to the US, please select tracked packet options. 

If you require a rush order, please contact us via e-mail for more information and rates at info@onyxbodywear.com and we'll do our best to make it happen! Please note that additional fees apply. 

Also, discreet shipping is available upon request, so please e-mail us at info@onyxbodywear.com with your order number and request. 

How long will it take for my order to arrive?
We generally ship orders within 2-3 business days. Packages arrive anywhere from 2-10 days (Canada and the US) after they are shipped (regular/standard shipping) depending on the destination.

Local Vancouver orders arrive in 2-3 business days and within Canada 5-10 business days. The arrival of your package also varies depending on the shipment method you have selected. Orders outside of North America can take up to 4-6 weeks depending on the destination.

Note: there are currently delays at Canada Post due to the COVID-19 pandemic. Packages may have additional delays at customs or borders if you are ordering outside of Canada. 

If you require a rush order, please contact us via e-mail for more information and rates at info@onyxbodywear.com and we'll make it happen! Please note that additional fees apply for expedited rates. 

How can I pay for my order on this website?
You can purchase your ONYX Bodywear product(s) using our secure, encrypted website checkout system powered by Shopify which accepts Visa, Mastercard, Apple Pay, and American Express debit and credit cards. Prices are in Canadian dollars. 

What kind of materials do you use?
All of our products are ethically made and vegan. We use a high-quality, durable, woven black stretch strapping (similar to bra straps) for our cage bras, harnesses, and leg/waist garters and thong. It is sateen on the outside and soft on the inside, so it is comfortable on your skin with no chafing.

We use robust clasps and all metal hardware (rings, hooks, etc.) in our products. The metal is nylon coated and hypoallergenic.

Stretch lace and stretch mesh with cotton gussets are used in our g-strings. They have been pre-shrunk. 

Do you make all of your own products?
We design, sew and produce all of our products in Canada in Vancouver, British Columbia and Edmonton, Alberta. Our products are handmade to order (so there is no wastage), but we also pre-make stock of our popular styles.

How do I care for my product?
Handwash your product in cold water or machine wash with cold water on a delicate cycle with light detergent. Hang to dry and store. Fabric softeners or bleach are not recommended. 

Do you accept returns? 
We are happy to say we've never had a return! But in the off chance you need one, please e-mail us at info@onyxbodywear.com within 14 days of delivery for a return or exchange and we will advise you of the next steps. Please see our Return Policy for details. 

Any other questions? Please get in touch with us via e-mail at info@onyxbodywear.com.

Thank you for your support!