Return Policy

Cancellation

• Orders may only be cancelled within 24 hours of order placement and receipt of confirmation e-mail.
• To cancel an order, please e-mail info@onyxbodywear.com with your name and order number.

Returns or Exchanges

• Due to the intimate nature of our products, returns are limited.
• Our Return and Exchange policy lasts 14 days. If 14 days have gone by since your delivery, we are unable to offer a refund or exchange.
• Please e-mail us at info@onyxbodywear.com within 14 days of delivery for a return or exchange and we will advise you of the next steps.
• Please note that you will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
  • If you are returning an item, we recommend using a trackable shipping service (otherwise we are unable to guarantee that we will receive your returned item) or purchasing shipping insurance.