Return Policy

Cancellation

• Orders may only be cancelled within 24 hours of order placement and receipt of confirmation e-mail of your ONYX Bodywear purchase.
• To cancel an order, please e-mail info@onyxbodywear.com with your full name and order number.

Returns or Exchanges

We know you will LOVE our products, but sometimes what you purchase on-line isn't quite what you thought it would be! Please see below important notes about Returns or Exchanges of ONYX Bodywear products:

• Our Return and Exchange policy lasts 14 days. If 14 days have passed since delivery of your order, we are unable to offer a refund or exchange.
• Please e-mail us at info@onyxbodywear.com within 14 days of delivery of your order for a return or exchange and we will advise you of the next steps.
• Your full name (first name, last name) and order number are required in the e-mail in order to process the return. Please note that returns are not accepted via DM and only by e-mail. 
• Refunds are only provided to the payment method used at time of ordering. 
• Returns are not provided for our G-strings or any of the Leg Avenue (third party) products. 
• Please note that you will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable.
  • If you are returning an item, we recommend using a trackable shipping service (via Canada Post, UPS, etc.) otherwise we are unable to guarantee that we will receive your returned item and/or purchasing shipping insurance.

Please contact us at  info@onyxbodywear.com with any questions you may have about Returns or Exchanges of ONYX Bodywear purchases. Thank you!